Prague, Czech Republic
IVF — In Vitro Fertilisation clinic in Prague, Czech Republic.
4.5 / 5 based on 292 Google reviews.
IVF — In Vitro Fertilisation
"Unfortunately, appointments at your clinic are often scheduled at very short notice, which forces patients to travel already one day in advance. For the most recent appointment on Wednesday, February 18th, my sister – as usual – had booked her train and bus connections. Due to railway construction works, there were unforeseen delays and multiple required transfers. In total, she was traveling for more than 17 hours and still made every effort to arrive at the clinic on time.
When she contacted the treating physician, coordinator Flieger, in advance to inform her of the situation and politely asked whether, in the event of a delay, the appointment could be postponed by a few hours, the response was extremely unprofessional and disrespectful. She was essentially told that she could “just go back home.” No understanding was shown for the situation, although the delay was clearly beyond her control.
Especially for a sensitive procedure such as an embryo transfer, we expect a minimum level of empathy, professionalism, and human understanding. Both the statement itself and the manner of communication were perceived as inappropriate, condescending, and emotionally distressing.
Unfortunately, this is not the first incident of this kind involving Koordinator Michaela Flieger. Even after my sister sent her the updated travel plan as proof of the situation, the response remained inappropriate and disrespectful. My sister is a very reserved and respectful person, which makes such treatment even more hurtful.
We therefore request: • A formal statement regarding this incident, • An internal review of the described conduct, • Information on how respectful and professional treatment of international patients will be ensured in the future!!!"
— Gizem Canan (1/5)
“Excellent clinic. Thank you to Dr Tonko Mardesic and all of the staff. We had travelled from Australia to Prague to complete our IVF journey in July 2011. We have beautiful twins and are truly blessed and grateful to have had the expertise of the Pronatal team to complete our family journey!~”
— Lisa Larkins (5/5)
"I would like to share that I chose Pronatal based on a recommendation. However, I truly believe that without the support of the Serbian coordinator, Marina Mišković, I may not have gone through with the decision to proceed with egg freezing there.
Marina has been exceptionally professional, dedicated, and consistently available to answer questions and provide support. I cannot say the same for the rest of the staff — unfortunately, my experience with them was quite the opposite."
— dragana vukovic (5/5)
“I highly recommend this IVF clinic in Prague to anyone seeking a calm and supportive experience. The clinic doesn’t feel like a hospital but radiates peace and comfort, making the whole process significantly less stressful compared to other facilities. The staff is incredibly kind and professional, ensuring everything runs smoothly. I especially want to thank Jelena Tesic, who was my coordinator throughout the entire journey. Her guidance and support made all the difference. Don’t waste your time elsewhere—this is the place to trust!”
— Tamara Arsic (5/5)
“Very bad experience with a “doctor” who played an electric guitar and was a terrible singer in front of the hotel. It was some kind of Czech cowboy party and we couldn’t sleep. I wouldn’t recommend it to anyone…”
— Pango (1/5)
Based on verified patient interviews — not clinic marketing.